My Telstra

Name: My Telstra
Availability: InStock
Rating: 2.609999895095825 (67854 reviews)
Author: Telstra Limited

Telstra Limited

2.6

67.9K reviews

5M+

Downloads

Everyone

About this app

Tracking your order? Making a payment? Getting help?

It’s quicker in the app.

Get in touch
• Just send us a message and you’ll be notified when we reply.

Manage your account
• Update personal details, track payments, manage your services and more.

Recharge your service
• Track your usage, turn on auto recharge, and get in control of your plan.

Check your internet speed
• Monitor outages, restart your modem and check your internet speed.

Telstra Plus
• Access exclusive offers and get rewarded just by making your payments on time.

Shop the latest
• From devices to accessories, shop the latest tech at your fingertips.

Troubleshooting that actually works
• With 98% of queries resolved in-app, you’re just a few taps away from getting on with your day.

Updated on

Mar 30, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

Location, Personal info and 7 others

This app may collect these data types

Location, Personal info and 7 others

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

2.6

63.3K reviews

A Google user

February 7, 2020

Telstra, clearly from the amount of reviews with customers not being about to log in due to the app continually closing and people not being able to reinstall it there is obviously an issue with the app. This is the only way I access my account and pay the bill so until the app is fixed I can't pay. I guess I will hear from you when my account hasn't been paid.

213 people found this review helpful

Mark Garab

April 20, 2024

Solid app, serves the purpose it's built for. Giving 4 star to encourage Telstra to consider more carefully when they remove useful features. I liked when the app was showing both the data usage and days' progress with parallel progress bars, because that instantaneously gave me the understanding of how my data usage fares against the remaining days without doing math. Do I need to budget my data usage or not? My goal was to stay slightly behind the days' progress. I need this back!

11 people found this review helpful

Telstra Limited

April 22, 2024

Hi Mark, Thanks for the detailed feedback. If you have already tried reinstalling the app, and logging out and back in, please get in touch via tel.st/MyTfeedback our team can assist you. Thanks, Sweeney

Michael Smith

April 13, 2024

Absolutely hopeless, the chat app goes to a bot who can't help and the consultants just frustrate you so they don't have to do anything. Trying to report my Internet service that keeps dropping and other people are having issues as well and they refuse to send a technician.. hopeless..they keep going over the same stuff already covered . I got to the stage of getting my appointment and they then wanted to start again. These guys couldn't find a telephone in a telephone box..

1 person found this review helpful

Telstra Limited

April 15, 2024

Hi Michael, Thank you for reaching out to us. we're here to assist. If you need assistance, head to our website https://www.telstra.com.au/support there are few specific support options which you can pursue. you can also call us on 13 22 00. Also, if you can please send some feedback via tel.st/MyTfeedback Thanks, Sweeney

What's new

Pre-Paid recharge made easy
Browse available recharges and top up a Pre-Paid service in My Telstra.

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